Return & Refund Policy
Return eligibility, opened consumables, installed displays, inspections, refunds, exchanges, and cancellation.
Return window
You may request a return within 30 days after recorded delivery. Contact us before mailing anything. Unauthorized returns may be refused or delayed.
Eligible condition
Items must be unused, uninstalled, and free from cleaning fluid, dust, fibers, scratches, adhesive removal, mounting marks, bending, or other signs of use, with original accessories, manuals, seals, and packaging.
Non-returnable items
Unless required by law, opened cleaning fluids and consumables, used stylus-care products, altered sleeves, and installed wall displays or storage hardware are not eligible for change-of-mind return.
Other exclusions
Personalized goods, final-sale items, gift cards, and products damaged through unsuitable chemicals, incorrect cleaning direction, overloading, installation, or failure to follow instructions are not returnable unless mandatory law provides otherwise.
Start a return
Email service@gelorvia.com with the order number, item, reason, and photographs where relevant. If approved, we will provide the correct destination and instructions. Do not send items to the registered address without written authorization.
Shipping and refunds
Customers generally pay return shipping for change-of-mind returns. Approved refunds are issued to the original payment method after inspection. Bank processing may require additional time.
Damage or incorrect items
Report damage, defects, missing parts, or an incorrect item promptly with complete photographs. Do not use a damaged rack, case, mount, cleaning tool, or stylus accessory.
Exchanges and cancellation
Exchanges depend on stock. Cancellation cannot be guaranteed after processing begins. Mandatory consumer rights remain unaffected.