Email support

Write to service@gelorvia.com. This email address is displayed as plain text. For an existing order, include your order number and the email used at checkout.

Helpful details

• Your name and order number
• The product name or product-page link
• Record format, jacket dimensions, turntable model, shelf dimensions, or intended setup
• Clear photographs for damage, defects, or missing parts

Response time

We generally respond within 1–3 business days. Public holidays and unusually busy periods may require additional time.

Order changes

Contact us promptly for address corrections or cancellation requests. Changes cannot be guaranteed after processing or shipment begins.

Business details

Guangzhou Meique Clothing Co., Ltd.
Owner: Liu Hui
Phone: +8618688753075
Room 201, No. 4, Lane 11, Chaoyang North Street, Shipai, Tianhe District, Guangzhou

Do not send returns to the registered address without written return instructions.